Frequently Asked Questions
Please complete all steps of the form below to submit your request. For general questions or non-support related topics, please visit our contact page.
If you are having trouble logging in to your website editor please reset your password. Keep in mind that passwords are case sensitive.
To reset the password for your website editor: From the login page for your website, you will see a "forgot password" link to reset your password. Click this link to receive a password reset email. Follow the instructions in the email.
If you would like to automate your payments for recurring services, you can store your card on file when you receive your invoice. Just make sure to select the option to save your card info.
Invoices for both one-time services and recurring services will be sent to the email address that we have on file for you. You can pay your invoices online using the link in your invoice email. Payments can be made using a credit card.
If you would like to automate your payments for recurring services, you can store your card on file (optional).
Yes, you can change your hosting plan at any time by contacting us.